As part of our commitment to providing the best, most responsive & most supportive service, after each job we ask our customers how well we did, so we can use their feedback to make improvements.
What our customers say…
All was OK. Good service performed by engineer. Fast and serious!
Keep up the good work, and thank you for the marvellous service you provide
Excellent and friendly service as ever - thank you!
All very well done! Very quick and successful.
the timing was great, they were very quick with doing all the cleaning and calibration of the instrument. They (Jim&Oli) helped us with answers to the questions that we had. And also, I appreciate that I could stay around them to see and to "steal" a little bit of their knowledge regarding the cleaning part. In conclusion, we are happy to work with Providion, and I want to add that it is a pleasure to work with you and Ryan, both of you are amazing
We are very happy with the service provided. Jim and Ollie were very friendly and efficient as ever. Karen and Ryan were organised as ever in running things smoothly. Providion's flexibility with dates was very much appreciated.
Thank you Mauri for your thorough and efficient work on getting the Q1's cleaned. The instruments are running like a dream again.
Whilst unable to attend site the next day, helpful advice enabled a temporary resolution to the instrument fault, enabling samples to be run. This minimised the down time and was very much appreciated. Very helpful throughout time on site.
Regarding the visit, everything went very well. Oliver was very professional
I thought it went very well. Munny found an issue with the CAD Gas on the 3200, that's probably been an issue for a few years, and resolved for it me, as well as doing the PM's on the two instruments.
Yes, I have been impressed with Providion. Having worked with several other chromatography support companies over the years that are not very easy to work with, you have all been a breath of fresh air. Nice work
You're doing a really great job. Keep up the good work. It couldn't be better. Both thumbs up.
We have absolutely nothing to criticise so far! Very good support: fast and qualified!
Everything was to our complete satisfaction!
It is always a pleasure to do business with you all. Providion have very competent field service engineers, and also fine people qualities.
Excellent Service!
I was very glad to be taking excellent training. Trainer also is so friendly and his accent pretty good to understand very well. I am planning to next training again. Thank you.
Excellent response time to enquiries, quick and attentive paperwork, shipping process is also fine.Thank you.
Very happy with the service.
Very good job!
Competent service - Great job done.
Our order was processed fast. Thanks.
Excellent customer service!
Very speedy response from Karen and great job from Matt. Brilliant turnaround time.
Value good working relationship and confidence in Providion's dependability.
Very professional and knowledgeable.
Great service! Communication, order processing and on -site technical support were excellent.
Excellent job by all as always. Karen as always efficient in organising our PM visits - we don't have to think about it! Engineers did a great job and an absolute pleasure, friendly and approachable.
Fast response to diagnose and resolve our issue with onsite engineer visit.
Job well done!
No issues, PM was speedy and systems were working either as before PM or slightly better.
Exceptional service and handling. Very fast in communication. Very well qualified engineer. Administrative issues performed really fast. I would surely recommend Providion to other people as well
Quick Transport. There is a big difference compared to the old pump because it is much more quiet. MS is working again now, I have no problems yet!
I received training on API5000 Basic Operator and Maintenance course delivered by Providion at British American Tobacco. I really enjoyed the course, it was most helpful and informative. The course materials provided were excellent and very thorough.
The engineer did a great job, also helpfully diagnosing an instrument noise that I hadn't noticed (due to building up I guess).
For this particular call out I was really pleased with the support/service provided by the engineer in working through the issue we were having and keeping me up to date with what he was testing/trying on the machine.