Your Lab. Our Expertise. Endless Possibilities.

Backed by extensive experience with Sciex, Shimadzu and Waters systems, we offer certified refurbished instruments and a vast inventory of mass spectrometry components and consumables—ensuring laboratories worldwide receive dependable solutions that keep you ahead.

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Offering Worldwide Shipping and Support

Why Choose Providion?

Extensive Parts

The industry’s largest inventory of hard-to-find and obsolete parts, with next-day delivery for most items.

Expertise

Our senior technical team have decades of knowledge and were trained by manufacturers Waters and Sciex.

Fast Response

Guaranteed 30-minute engineer call back for all repair calls and guaranteed onsite response times.

Quality

Providion is ISO 9001:2015 accredited with fully certified engineers and detailed documentation.

Friendly

Our dedicated customer service team, engineers and training personnel strive to deliver a personal, friendly service.

Support

Expert advice is only a phone call away, and we provide customised, hands-on training from our dedicated UK training centre.

Mass Spectrometry Store

We offer a vast range of new & refurbished parts and instruments at great prices. Most items are in stock and ready to ship Worldwide.

Mass Spectrometry Training Services

Customised training courses with hands-on, practical training for new users to experienced technicians.

Expert Advice

Do you need Technical Support or advice on finding an instrument that suits your needs? Whatever the question, our experts are on hand to help guide you to the right solution.

Learn with Providion

Discover a wide range of informative articles on Mass Spectrometry, designed to help you understand key concepts, analytical techniques, and real-world applications.

How do I identify contamination in my LC-MS system and what should I do?

Maintaining the performance of your LC-MS system is highly important. The main features of success for your system, such as sensitivity, reproducibility, and column…

The do’s and don’ts: best practices to prolong the life of your equipment

Obtaining quality results with high throughput in your LC-MS operations is a priority at all laboratories. Even if the equipment is robust and reliable,…

The Importance of Preventative Maintenance

Prevention is better than… An expensive mass spec breakdown! When a mass spec instrument fails, the costs can be enormous. Lost productivity, derailed research…

More in our Knowledge Centre

Reliability in the lab starts with a partner you can count on. Read some of our testimonials.

More Testimonials

Hey Karen, you and especially Munny handled it very well. He works always very professional but behaves very friendly. So, he is also explaining what could be the problem and why. We would love to see Munny more often but this would mean that our machines would have more breakdowns ?. So, in one sentence: We are happy to have Providion as partner
Sebastian @ Prolytic
Competent service - Great job done.
Bernd @ Evotec – Germany
Ah, Munny is amazing as usual! Very happy customer here, 10 out of 10
Bing @ BAT – UK
The API4000 works as usual again Thank you so much for your fast and great support! It is confirmed again and again, how great your service/support is!
Christin @ Evotec – Germany
Yes, I have been impressed with Providion. Having worked with several other chromatography support companies over the years that are not very easy to work with, you have all been a breath of fresh air. Nice work
Troy @ Surescreen – UK
The visit was absolutely fine. Oliver was nice, and was happy to work fairly long days to get the job done. We performed some injections of compounds from an in-house analytical method which indicated no post-pm problems, in fact an improvement in signal, so very happy overall.
Ian @ Sequani – UK

Frequently asked questions

Who is Providion?

Providion is an independent mass spectrometry service company, founded in 1996 and based in Oldham, near Manchester, with a second office in Barrie, Ontario, Canada. We service, repair, maintain, validate and supply parts for Sciex, Waters and Shimadzu LC-MS systems, and in 2024 supported over 350 instruments across the UK, EU, Canada and the USA.

Is Providion an alternative to OEM service contracts?

Yes. Providion offers independent service contracts, preventive maintenance, repairs and validation for Sciex and Waters mass spectrometers, usually at a lower cost than manufacturer service. Our senior engineers were trained by Waters and Sciex, and we are ISO 9001:2015 certified.

Which countries does Providion work in?

Providion works in over 30 countries, with offices in the UK and Canada. Our engineers provide service worldwide, and most parts ship worldwide with next-day delivery to most regions.