The trusted name in Mass Spectrometry Support

Providion offers quality-driven service, support and sales worldwide for Sciex & Waters Mass Spectrometry instrumentation.

Boehringer Ingelheim

Mass Spectrometry Store

We offer a vast range of new & refurbished parts and instruments at great prices. Most items are in stock and ready to ship Worldwide.

Mass Spectrometry Training Services

Customised training courses with hands-on, practical training for new users to experienced technicians.

Expert Advice

Do you need Technical Support or advice on finding an instrument that suits your needs? Whatever the question, our experts are on hand to help guide you to the right solution.

Learn with Providion

We have many informative articles to help you with different aspects of Mass Spectrometry.

Moving your mass spec – The Do’s and Don’ts

When it comes to laboratory relocation nothing is more stressful than the nail-biting process of packing up and re-installing high-end instrumentation, such as…

Forensic applications for LCMS

Everything leaves a trace, which is why forensics is an essential tool in the criminal justice system. There is a global trend to use increasingly more…

The Importance of Preventative Maintenance

Prevention is better than… An expensive mass spec breakdown! When a mass spec instrument fails, the costs can be enormous. Lost productivity,…

Why Choose Providion?

Extensive Parts

The industry’s largest inventory of hard-to-find and obsolete parts, with next-day delivery for most items.


Our senior technical team have decades of knowledge and were trained by manufacturers Waters and Sciex.

Fast Response

Guaranteed 30-minute engineer call back for all repair calls and guaranteed onsite response times.


Providion is ISO 9001:2015 accredited with fully certified engineers and detailed documentation.


Our dedicated customer service team, engineers and training personnel strive to deliver a personal, friendly service.


Expert advice is only a phone call away, and we provide customised, hands-on training from our dedicated UK training centre.

Providion provides quality mass spectrometry equipment, parts, mass spectrometry training services and expert advice for a wide range of laboratories and research organisations.  We are experts in AB Sciex and Waters mass spectrometry instrumentation, and our store offers the most comprehensive range of parts and mass-spec equipment.

The Providion Training Centre at our UK Head Office offers customised, hands-on instrument training on a wide variety of analytical instruments from most major manufacturers, covering topics such as theory, operation, maintenance and troubleshooting.

  • Review of Providion Group

    No issues, PM was speedy and systems were working either as before PM or slightly better.

  • Review of Providion Group

    Very well done, minimum downtime, excellent service

  • Review of Providion Group

    I thought it went very well. Munny found an issue with the CAD Gas on the 3200, that's probably been an issue for a few years, and resolved for it me, as well as doing the PM's on the two instruments.

  • Review of Providion Group

    Yes I would like to give feedback to Jim, and some to you as well. It has been amazing service provided by you guys to resolve our issue so quickly. I contacted your team on a Friday afternoon and I got phone call from Jim within minutes to diagnose and the site visit done on Monday morning. It is a superb team work from you guys. I wish our every service contract team has the standard as you guys ?. Hugely appreciated and impressed! "Thank you very much for sorting out the paperwork and scheduling and Jim for his amazing repair!"

  • Review of Providion Group

    All of the Providion engineers are very friendly and are very knowledgeable and helpful.

  • Review of Providion Group

    Jitendra did a great job, everything went smoothly and without problems. The job was completed within two days, and that’s very fast. I am very satisfied with his work and the way he did it.

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