Independent Mass Spectrometer Support.
Since 1996, Providion and its founding members have carefully selected highly experienced specialists who share our goal for customer focused service and support. We pride ourselves on our friendly, professional approach treating each client as a long term partner.
History: Providion was built on the foundation of reliable – and affordable – Mass Spectrometer service and repair and has consistently exceeded customer expectations by providing: service, repair, preventative maintenance (PM), and instrument qualification (OQ/PQ) for LCMS systems and accessories.
Expertise: Our Senior technical team were trained by the manufacturers (Waters & Sciex) and have been in the mass spectrometry service industry since 1989. Our in depth training programs for our apprentices and junior engineers brings the next generation of MS experts up to speed quickly but comprehensively with both theoretical and hands on training which takes place in our Training Centre and in customer labs.
Quality: Quality and customer satisfaction are at the heart of our organisation and we are proud to have been ISO9001 certified since 2008 and are currently certified to the new ISO9001:2015 accreditation standard.
Parts & Service: Providion is a professional but friendly team with a consistent focus assisting customers to gain the most value from their analytical instrument investment. To extend instrument life, we maintain the industry’s largest inventory of hard to find and obsolete parts.
Training & & Support: The Providion Training Centre at our UK head Office offers customised, hands-on instrument training on a wide variety of analytical instruments from most major manufacturers, covering topics such as theory, operation, maintenance and troubleshooting.
We are very pleased with both Jim and Oli. I've learned a lot of useful information about the 4000. The 4000 is working perfectly.. so that was a good investment on our part! We are looking forward to an excellent collaboration.
As always, the feedback is 10/10 and I wouldn’t dream of using anyone else! ? “
“The service we received was excellent and Mauri was an absolute pleasure to work with”
The Massspec is qualified and running again, we’re very happy about the support. Matt did a great job
I am very happy that the maintenance went so quickly. *** is a very friendly, knowledgeable person and I learned some new things about mass spectrometry. As a grade, we would give an A* (First Class honours).I am looking forward to the next years and a good cooperation
Overall Mauri is great. This is the 2nd time he’s been to our site for a PM, and both times he was helpful and thorough. He was willing to explain what he was going to do and why he recommended the course of action. I have nothing but praise for this visit
We are always pleased to see Munny. He repaired two of our instruments efficiently and very professionally. It is good to have engineers you can really rely on.”
Yes I would like to give feedback to Jim, and some to you as well. It has been amazing service provided by you guys to resolve our issue so quickly. I contacted your team on a Friday afternoon and I got phone call from Jim within minutes to diagnose and the site visit done on Monday morning. It is a superb team work from you guys. I wish our every service contract team has the standard as you guys ?. Hugely appreciated and impressed! Thank you very much for sorting out the paperwork and scheduling and Jim for his amazing repair!”
Daniel @ Evotec
We have been very content with Providion’s responsiveness to our request for this decommissioning and move and also with the actual execution of the task which was realized within a short timeframe. As already experienced multiple times during our long-term maintenance-interaction, our counterparts at Providion were at the same time friendly, cooperatively and professionally also handling this assignment. We really did (and do) enjoy this partnership.
Thanks again to the whole team at Providion!
Andy @ BAT
Munny was good as always. Arrived on time, nice and early and had mas_001 serviced the same day. No issues at all
Bing @ BAT
Ah, Munny is amazing as usual! Very happy customer here, 10 out of 10
Winfried @ Cilag
thank you for the reliable service! Repair, maintenance and qualification went smooth and without any problems, it could hardly have been better.
Pierre @ Fameco
The turbo is in my hands. Well packed! There is no external damages. Very good things! I would like to thank all the team for your support, and the follow of the order. Extremely professional.
Christine @ Simbec
Keep up the good work, and thank you for the marvellous service you provide
Jordi @ SPCEN
I do not know other company that is working so efficiently as yours and with so great professionals in each area or department. I encourage you to continue working like this!