Independent Mass Spectrometer Support
Since 1996, Providion and its founding members have carefully selected highly experienced specialists who share our goal for customer-focused service and support. We pride ourselves on our friendly, professional approach treating each client as a long-term partner.
Providion was built on the foundation of reliable – and affordable – Mass Spectrometer service and repair and has consistently exceeded customer expectations by providing: service, repair, preventative maintenance (PM), and instrument qualification (OQ/PQ) for LCMS systems and accessories.
Our Senior technical team were trained by the manufacturers (Waters & Sciex) and have been in the mass spectrometry service industry since 1989. Our in-depth training programs for our apprentices & junior engineers, bring the next generation of MS experts up to speed quickly but comprehensively with both theoretical & hands on training in our Training Centre and in Customer Labs.
Quality and customer satisfaction are at the heart of our organisation, and we are proud to have been ISO9001 certified since 2008 and are currently certified to the new ISO9001:2015 accreditation standard.
Parts & Service
Providion is a professional but friendly team with a consistent focus assisting customers to gain the most value from their analytical instrument investment. To extend instrument life, we maintain the industry’s largest inventory of hard-to-find and obsolete parts.
Training & Support
The Providion Training Centre at our UK head Office offers customised, hands-on instrument training on a wide variety of analytical instruments from most major manufacturers, covering topics such as theory, operation, maintenance and troubleshooting.