Independent Mass Spectrometer Support
Providion has been an independent mass spectrometer support company since 1996, delivering reliable, tailored solutions to help our customers succeed.
Founded by Karl Idowu, now Founder and Chairman, our company was built on deep technical expertise and a commitment to raising the standard of instrument support. With a background as an OEM-trained Senior Engineer, Karl established the business with a clear vision to deliver dependable, expert-level service that laboratories can trust.
Today, the company is led by Joanne Idowu and supported by a highly experienced team with an average of over 20 years in the industry. Together, we bring more than 35 years of combined expertise to every instrument we service, refurbish, and support.
In 2024 alone, we provided service and support for over 350 instruments across the UK, EU, Canada, and the USA. From preventative maintenance and emergency repairs to full refurbishments and installations, our focus remains the same: precision, reliability, and long-term performance.
At Providion, we combine experience, technical skill, and real-world solutions to ensure your mass spectrometry instruments perform at their best—every day.
Expertise
Our Senior technical team were trained by the manufacturers (Waters & Sciex) and have been in the mass spectrometry service industry since 1989. Our in-depth training programs for our apprentices & junior engineers bring the next generation of MS experts up to speed quickly, comprehensively, with both theoretical & hands-on training at our Training Centre and in Customer Labs.
Quality
Quality and customer satisfaction are at the heart of our organisation, and we are proud to have been ISO9001 certified since 2008 and are currently certified to the new ISO9001:2015 accreditation standard.
Parts & Service
Providion is a professional yet friendly team with a consistent focus on helping customers get the most value from their investment in analytical instruments. To extend instrument life, we maintain the industry’s largest inventory of hard-to-find and obsolete parts.
Training & Support
The Providion Training Centre at our UK head Office offers customised, hands-on instrument training on a wide variety of analytical instruments from most major manufacturers, covering topics such as theory, operation, maintenance and troubleshooting.
Why choose Providion?
Reliability in the lab starts with a partner you can count on. Read some of our testimonials.