As part of our commitment to providing the best, most responsive & most supportive service, after each job we ask our customers how well we did, so we can use their feedback to make improvements.
What our customers say…
The entire Asset Care Team, along with department Team Leads and laboratory staff, have had nothing but high praise for the service Providion have provided over the past few years and can't thank you enough for the unrivalled support you have shown the site to keep our systems running and qualification statuses maintained
The visit from Mauri was excellent; he is extremely knowledgeable in MS, and I look forward to working with him in the future.
😊 Basker's maintenance was again very good, he works very competently and quickly, addresses problems immediately and finds quick solutions. He is very friendly and we are looking forward to hopefully seeing him again next year.
The service of providion worked reliably, highly appreciated!
No problem, feedback wise, the response was very quick, and the issue was fixed very promptly. We appreciate sending an engineer out in the afternoon as it allowed us to continue working the same day. The training provided by Karl was excellent! combined that with the guide given to us, I’d be happy to tackle changing the capillary myself from now on.
I was very happy about the communication and the fast and also very helpful answers we got from you and Basker. Thanks for that. Luckily, the problem was solved without the need for Basker to revisit Bremen so fast after his last visit!
I am satisfied with the technical service received, fast and efficient and we have managed to solve my problem.
Mauri and Oli did a very good job, as always
As every year, the PM visit by providion was to our complete satisfaction. Every technician who has visited us so far has been very competent, conscientious and absolutely pleasant. Our MS devices measure extremely well after maintenance. And we are delighted with the great commitment of the providion technicians and the whole team. Spare parts, maintenance kits etc., everything is dispatched very quickly. It is a great pleasure for us to be supported by Providion.
I am very glad that the problem has been solved. Jim was again very fast, knowledgeable and friendly.
Everything went well and smoothly during the PM of this MS
Thank you for organising this swift repair, it is greatly appreciated
Basker did a great job here. He explained all of the findings he made on our instruments, recommended cleaning and maintenance tips and tricks and answered a lot of questions. Thank you for that!
We are always very happy to have Munny on site. It is a pleasure to welcome his good mood here with us. He did his work professional as always
It's been a pleasure to have Munny on site - knowledgeable and great to work with.
Munny is great. Efficient and thorough. He spotted an issue and aimed to resolve which resulted in an extra day. He did a great job.
As always Oli did a very good job in an incredible time and we are very happy that the instrument is working again
Both instruments are working well….Oli did a good job!
Karl was brilliant! - My feedback would be that Karl arrived perfectly on time and completed the job in half the predicted time slot. He is always very friendly and provided efficient service with a high level of professionalism. And of course we thank you so much for all your hard work to organise the repair.
The visit was absolutely fine. Oliver was nice, and was happy to work fairly long days to get the job done. We performed some injections of compounds from an in-house analytical method which indicated no post-pm problems, in fact an improvement in signal, so very happy overall.
Once again, we would like to thank Providion and its staff for the work they have done and their maintenance service to ensure that the equipment works properly. We remain loyal to Providion. They never let us down! Happy NEW YEAR TO ALL OF YOU!!
Yes, great that it was solved relatively easily. Still looking good and running without issues. Thanks again for the great maintenance slide deck and your support!
I want to point up once again your special service; on Monday Munny was here and the faulty massspectrometer has been running again since then
We would like to thank for your assistance and service and we are happy the API 4000 was repaired very quickly.
As always your service was great, fast and very well done. Thank you!
Hey Karen, you and especially Munny handled it very well. He works always very professional but behaves very friendly. So, he is also explaining what could be the problem and why. We would love to see Munny more often but this would mean that our machines would have more breakdowns ?. So, in one sentence: We are happy to have Providion as partner
Jitendra did a great job, everything went smoothly and without problems. The job was completed within two days, and that’s very fast. I am very satisfied with his work and the way he did it.
Thank you for support - I am very impressed by support level of Providion. Thank you and all the team!
Your service is outstanding. Many thanks.
Thanks for arranging that so promptly, and using TeamViewer saved having an engineer come all the way up to Aberdeen to do what Matt was able to do from his office/home. Much appreciated.
Basker’s presence was very helpful and ensured that the Evosep LC install and training happened on time, so all good on our side. Many thanks again for your quick help with this request
As always, it was a pleasure to see them and to work with them, so I am the one who must thank them. All of you are extraordinarily. I can’t imagine my work without the Providion team supporting. Thank you all!
Yes I would like to give feedback to Jim, and some to you as well. It has been amazing service provided by you guys to resolve our issue so quickly. I contacted your team on a Friday afternoon and I got phone call from Jim within minutes to diagnose and the site visit done on Monday morning. It is a superb team work from you guys. I wish our every service contract team has the standard as you guys ?. Hugely appreciated and impressed! "Thank you very much for sorting out the paperwork and scheduling and Jim for his amazing repair!"
I do not know other company that is working so efficiently as yours and with so great professionals in each area or department. I encourage you to continue working like this!
Providion have, as usual, provided a professional, reliable and friendly service. Their patience, understanding and help, went over and above to sort out the numerous issues we encountered with the recommissioning of a new-to-us system. Thank you all !
Matt was on site to discuss contracts and noticed the pump was making a strange noise before we even knew there was an issue - Excellent service!