As part of our commitment to providing the best, most responsive & most supportive service, after each job we ask our customers how well we did, so we can use their feedback to make improvements.
What our customers say…
Thank you! You are the best of the best
As always, appreciate Mauri for all his effort and dedication in providing service for our instrument. Always goes the extra step!
PM was conducted very professionally and Nick did a great job optimising our instruments. He also left no mess which was great and can’t be said for some of our other providers! 😊
We’re really happy with the 6500 now. Purring like a kitten. I looked at before and after data for one of my projects and I’m seeing the signal intensity has tripled and the signal to noise has at least doubled so really happy. We got some useful advice from Jim about going forward with our software and instrument upgrades as well. 5 out of 5 stars!
I am very satisfied overall, the maintenance went without any major problems and the minor problems that arose were solved excellently by Basker.
As we are used to, it was very good and, above all, very, very fast support. Within a day of the problem being reported, someone was on site and the problem was resolved in less than an hour. Technical support doesn't get any better than that. It's always such a great, uncomplicated co-operation with Providion and all the friendly and competent engineers.
Jim and Nicolas did a great job. You can tell that they really put a lot of effort into it. And I was particularly satisfied that they reached the specifications for the 5500, even though they were able to decrease the CEM. This also shows that they did a really thorough job.
Oli and Nicolas were very efficient and committed to getting us back up and running as fast as possible!
My impression from all the other visits for which I was there is that everyone was always very supportive, knowledgeable, and professional, and has been able to solve the issues at hand. I’m always happy to have Providion come here. Plus, I am very impressed by how quickly the response times to any and all questions that we have. At my last place of work, we worked directly with SCIEX for maintenance and repairs, and they weren’t nearly as fast as you guys are.
We very much appreciated how quickly the engineers were able to visit and fix the issue! A pleasure as always 😊
Basker did a great job and gave us useful comments on aspects of system performance and use outside of the PM scope.
The entire Asset Care Team, along with department Team Leads and laboratory staff, have had nothing but high praise for the service Providion have provided over the past few years and can't thank you enough for the unrivalled support you have shown the site to keep our systems running and qualification statuses maintained
The visit from Mauri was excellent; he is extremely knowledgeable in MS, and I look forward to working with him in the future.
😊 Basker's maintenance was again very good, he works very competently and quickly, addresses problems immediately and finds quick solutions. He is very friendly and we are looking forward to hopefully seeing him again next year.
The service of providion worked reliably, highly appreciated!
No problem, feedback wise, the response was very quick, and the issue was fixed very promptly. We appreciate sending an engineer out in the afternoon as it allowed us to continue working the same day. The training provided by Karl was excellent! combined that with the guide given to us, I’d be happy to tackle changing the capillary myself from now on.
I was very happy about the communication and the fast and also very helpful answers we got from you and Basker. Thanks for that. Luckily, the problem was solved without the need for Basker to revisit Bremen so fast after his last visit!
I am satisfied with the technical service received, fast and efficient and we have managed to solve my problem.
Mauri and Oli did a very good job, as always
As every year, the PM visit by providion was to our complete satisfaction. Every technician who has visited us so far has been very competent, conscientious and absolutely pleasant. Our MS devices measure extremely well after maintenance. And we are delighted with the great commitment of the providion technicians and the whole team. Spare parts, maintenance kits etc., everything is dispatched very quickly. It is a great pleasure for us to be supported by Providion.
I am very glad that the problem has been solved. Jim was again very fast, knowledgeable and friendly.
Everything went well and smoothly during the PM of this MS
Thank you for organising this swift repair, it is greatly appreciated
Basker did a great job here. He explained all of the findings he made on our instruments, recommended cleaning and maintenance tips and tricks and answered a lot of questions. Thank you for that!
We are always very happy to have Munny on site. It is a pleasure to welcome his good mood here with us. He did his work professional as always
It's been a pleasure to have Munny on site - knowledgeable and great to work with.
Munny is great. Efficient and thorough. He spotted an issue and aimed to resolve which resulted in an extra day. He did a great job.
As always Oli did a very good job in an incredible time and we are very happy that the instrument is working again
Both instruments are working well….Oli did a good job!
Karl was brilliant! - My feedback would be that Karl arrived perfectly on time and completed the job in half the predicted time slot. He is always very friendly and provided efficient service with a high level of professionalism. And of course we thank you so much for all your hard work to organise the repair.
The visit was absolutely fine. Oliver was nice, and was happy to work fairly long days to get the job done. We performed some injections of compounds from an in-house analytical method which indicated no post-pm problems, in fact an improvement in signal, so very happy overall.
Once again, we would like to thank Providion and its staff for the work they have done and their maintenance service to ensure that the equipment works properly. We remain loyal to Providion. They never let us down! Happy NEW YEAR TO ALL OF YOU!!
Yes, great that it was solved relatively easily. Still looking good and running without issues. Thanks again for the great maintenance slide deck and your support!
I want to point up once again your special service; on Monday Munny was here and the faulty massspectrometer has been running again since then
We would like to thank for your assistance and service and we are happy the API 4000 was repaired very quickly.
As always your service was great, fast and very well done. Thank you!