As part of our commitment to providing the best, most responsive & most supportive service, after each job we ask our customers how well we did, so we can use their feedback to make improvements.
What our customers say…
Yes I would like to give feedback to Jim, and some to you as well. It has been amazing service provided by you guys to resolve our issue so quickly. I contacted your team on a Friday afternoon and I got phone call from Jim within minutes to diagnose and the site visit done on Monday morning. It is a superb team work from you guys. I wish our every service contract team has the standard as you guys ?. Hugely appreciated and impressed! "Thank you very much for sorting out the paperwork and scheduling and Jim for his amazing repair!"
I do not know other company that is working so efficiently as yours and with so great professionals in each area or department. I encourage you to continue working like this!
Providion have, as usual, provided a professional, reliable and friendly service. Their patience, understanding and help, went over and above to sort out the numerous issues we encountered with the recommissioning of a new-to-us system. Thank you all !
Matt was on site to discuss contracts and noticed the pump was making a strange noise before we even knew there was an issue - Excellent service!
Excellent response time, proactively ordered all possibly needed parts.
All of the Providion engineers are very friendly and are very knowledgeable and helpful.
Happy with the response time and help with the software issue.
I am very happy with first order. I hope to pass another one as soon as possible.
As usual, following reporting of the instrument failure, I was called back quickly. The replacement part (roughing pump) arrived early the next day and so the instrument was back up and running the day after reporting the fault. I very much appreciated the swift response.
Like every time: Triple A
Jim set off at 5pm to get here early, Diagnose and fixed problem. Installed new part. Also lent his experience to diagnose HPLC problem on adjacent system. Cannot fault you guys from Karen, Munny, J and Jim.
I would like to thank you all for your proactivity and the excellence of the service you provided us. It was really remarkable and we really appreciated it a lot.
Very well done, minimum downtime, excellent service
We are very pleased with both Jim and Oli. I've learned a lot of useful information about the 4000. The 4000 is working perfectly.. so that was a good investment on our part! We are looking forward to an excellent collaboration.
As always, the feedback is 10/10 and I wouldn't dream of using anyone else!
The Massspec is qualified and running again, we're very happy about the support. Matt did a great job
I am very happy that the maintenance went so quickly. *** is a very friendly, knowledgeable person and I learned some new things about mass spectrometry. As a grade, we would give an A* (First Class honours).I am looking forward to the next years and a good cooperation
Overall Mauri is great. This is the 2nd time he hasb een to our site for a PM, and both times he was helpful and thorough. He was willing to explain what he was going to do and why he recommended the course of action. I have nothing but praise for this visit
We are always pleased to see Munny. He repaired two of our instruments efficiently and very professionally. It is good to have engineers you can really rely on
Ah, Munny is amazing as usual! Very happy customer here, 10 out of 10
Thanks it was brilliant - Basker was great: we changed the pump quickly and all was working straight away. I am also glad you did send a new pump as the old one seems to have reached the end of it's life
We have been very content with Providion's responsiveness to our request for this decommissioning and move and also with the actual execution of the task which was realized within a short timeframe. As already experienced multiple times during our long-term maintenance-interaction, our counterparts at Providion were at the same time friendly, cooperatively and professionally also handling this assignment. We really did (and do) enjoy this partnership.Thanks again to the whole team at Providion!
Munny was good as always. Arrived on time, nice and early and had mas_001 serviced the same day. No issues at all
thank you for the reliable service! Repair, maintenance and qualification went smooth and without any problems, it could hardly have been better.
The turbo is in my hands. Well packed! There is no external damages. Very good things! I would like to thank all the team for your support, and the follow of the order. Extremely professional.
An excellent service, very impressed by their communication and speed of delivery.
We have been with Providion (and mSPEC) for well over ten years now, and that in itself is testament to the satisfaction we have felt with the service received. The customer service over the years has been excellent and we have appreciated that on many occasions, including this week, Providion have gone the extra mile to get us up and running again in a short time frame. The engineers and staff are a pleasure to work with and I'd have no hesitation in recommending Providion to others.
Feedback for Andy' visit: AAA (triple A). It doesn't get much better than that
The API4000 works as usual again Thank you so much for your fast and great support! It is confirmed again and again, how great your service/support is!
All was OK. Good service performed by engineer. Fast and serious!
Keep up the good work, and thank you for the marvellous service you provide
Excellent and friendly service as ever - thank you!
All very well done! Very quick and successful.
the timing was great, they were very quick with doing all the cleaning and calibration of the instrument. They (Jim&Oli) helped us with answers to the questions that we had. And also, I appreciate that I could stay around them to see and to "steal" a little bit of their knowledge regarding the cleaning part. In conclusion, we are happy to work with Providion, and I want to add that it is a pleasure to work with you and Ryan, both of you are amazing
We are very happy with the service provided. Jim and Ollie were very friendly and efficient as ever. Karen and Ryan were organised as ever in running things smoothly. Providion's flexibility with dates was very much appreciated.
Thank you Mauri for your thorough and efficient work on getting the Q1's cleaned. The instruments are running like a dream again.