Service Contracts
Whatever your budget, we have a level of support to suit you, and all our contracts come with our 30-minute callback
Preventative Maintenance Visits
Prevention pays… Taking good care of your valuable instrumentation pays real dividends, reducing downtime and ensuring peak performance
Installations & Relocations
From single instrument installations to whole laboratory relocations, locally or internationally, we provide a full end-to-end service package
Instrument Repair Services
Where budgets are tight, a more cost-effective option may be necessary. On-demand repairs, turbo pump & rough pump repairs, and our parts exchange program, help keep costs to a minimum
Service Contracts & Preventative Maintenance
We provide flexible mass spectrometry service contracts and preventative maintenance plans to support laboratories, research organisations, and regulated environments worldwide. Our contracts are designed to protect instrument performance, reduce downtime, and support compliance, with options suitable for both current and legacy mass spectrometry systems.
We offer standard and customizable service agreements, including multi-year, multi-instrument, and academic contract options. Each plan delivers expert technical support, scheduled preventive maintenance, and defined response times to meet your operational and regulatory requirements.
Comprehensive and Flexible Service Coverage
Our mass spectrometry service contracts range from essential preventive maintenance through to fully comprehensive coverage, including parts, labour, travel, and validation services. All service levels are delivered by factory-trained engineers with deep expertise in AB Sciex, Shimadzu, and Waters mass spectrometry systems.
Available services may include on-site preventive maintenance visits, remote technical support, discounted labour and travel, replacement parts coverage, and full system validation with IQ and OQ documentation where required.
| 1 | 2 | 3 | 4 | 5 | |
|---|---|---|---|---|---|
| Preventative Maintenance Visit |  | | | | |
| Technical Support | | | | | |
| Labour & Travel Hours |  | Discounted hourly rates | | | |
| Replacement Parts | | | | | |
| Validation | | | | | |
| Guaranteed Response | | 5 days | 3 days | 2 days | 2 days |
| Training Course Discounts | | 10% | 15% | 20% | 25% |
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Mission-critical coverage including parts, PM, rapid response, and full IQ/OQ
Our most comprehensive mass spectrometry service contract is designed for mission-critical instruments. This plan includes rapid on-site response, preventive maintenance, full replacement parts coverage, and complete IQ and OQ validation support to meet GxP and regulatory standards.
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High uptime protection, PM, fast response, discounted labour/travel
A high-level service agreement offering strong uptime protection and predictable budgeting. Preventive maintenance, fast response times, and discounted labour and travel costs are included, making this ideal for high-usage laboratory environments.
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Balanced coverage with PM and parts exchange support
A balanced mass spectrometry maintenance plan combining reliable technical support with cost control. Preventive maintenance is included, with parts supported through our repair and exchange program to reduce overall service costs.
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Entry-level service with PM and discounted labour/travel
An entry-level mass spectrometry service option providing access to experts, on-site service, preventive maintenance, and discounted labour and travel. Suitable for non-critical or lower usage instruments.
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Annual PM visits and remote technical support
A preventive maintenance-focused plan offering annual onsite PM visits by factory-trained engineers, along with access to remote technical support to help identify issues early and maintain instrument performance.
Multi-Year, Multi-Instrument and Academic discounts are available.
Preventative Maintenance (PM)
Preventative Maintenance (PM) proactively addresses both current and potential performance issues, helping ensure reliable, long-term operation of your analytical instruments. All PM activities are thoroughly documented and verified by our certified engineers, with functional testing performed to OEM specifications or higher—both before and after comprehensive cleaning and component replacement.
Key Benefits:
Choose one or two scheduled visits per year to keep your instruments operating at peak performance and maintain confidence in your analytical results.
Mass Spectrometer Relocations & Installation
From single instrument moves (LC & MS), to whole laboratory relocations & installations, Providion manages all, both locally and internationally.
From de-installation of your specialist equipment
To Professional Relocation Services
And Installation at your new facility
Our installation/relocation services involve an on-site inspection to enable accurate inventory and quote generation. The Scope of Work (SOW) document follows and is submitted for approval.
Upon approval, the following will be scheduled according to actual requirements:
- Decommission (including baseline performance check, where feasible), professional packing and crating
- Fully insured shipping to the destination laboratory using a specialist Lab moving agent
- Unpack, place instruments on the bench and remove all packing from the site
- Recommission and IQOQ as required to OEM specs
- Customer’s system suitability test to be run if required to ensure full satisfaction
- Training of new operators, if required
Mass Spectrometry Repair
Providion offers full range of mass spectrometry repair and refurbishment services — from emergency on-site callouts to workshop electronics repairs, and a parts exchange programme — at a fraction of OEM service costs.
On-Site, On-Demand Repairs
When budgets don’t allow for a full-service contract, Providion offers high-quality, cost-effective on-site repair services for mass spectrometry systems. Our experienced engineers respond quickly to diagnose faults, restore performance, and minimise instrument downtime.
Parts Exchange Program
To help reduce service costs and support sustainability, Providion operates a parts exchange program. Wherever possible, components are professionally refurbished and restored to their original working specification—providing a reliable, environmentally responsible alternative to OEM replacement parts.
Electronics & workshop repairs
We provide fully documented, functionally tested repairs for a wide range of electronic modules, circuit boards, and power supplies. Instruments or components can be returned to our UK-based workshop for expert diagnosis and repair—often at a fraction of the cost of an OEM service visit.
Rotary, Scroll & Turbo Pump Repairs
Providion repairs and services oil-sealed rotary, dry scroll, and turbo vacuum pumps through ISO9001 certified workshops, with fully trained technicians, along with a huge range of spares and replacement parts for all the major manufacturers, including Edwards, Pfeiffer Vacuum, Agilent/Varian and Leybold.
All repairs are tested to original OEM specifications and backed by a 12-month warranty, with a full inspection report and pictures provided on completion.
Major overhauls are available across all pump types
Repair and Overhaul Service
Repair and Overhaul Service
Repair and Overhaul Service
* Typical turnaround time is 2-3 weeks.
Please note: if your pump has damaged rotor blades, it cannot be repaired.
Validation and Qualification
Providion delivers IQ, OQ, and PQ validation services for mass spectrometry systems — performed by certified engineers and backed by complete, audit-ready documentation to keep your instruments compliant and operational.
Installation Qualification (IQ)
Installation Qualification ensures your instrument is delivered exactly as specified and professionally installed to operate reliably in its intended environment.
Successful completion of IQ provides the foundation for OQ and PQ, ensuring your system is ready for compliant operation from day one. IQ must be repeated whenever the instrument is moved to a new location to maintain data integrity and regulatory confidence.
Operational Qualification / Performance Qualification (OQ/PQ)
An Operational and Performance Qualification confirms that your analytical system is operating properly in your laboratory and delivering reliable, reproducible performance to manufacturer specifications.
OQ/PQ provides confidence that your instrument is ready for routine use and compliant operation. Requalification is required after relocation, preventive maintenance, or major service events to ensure continued performance and data integrity.
Benefits of Providion Validation Services
Developed by our experienced technical experts, who know and understand your instrument, our validation protocols (IQ/OQ/PQ) ensure you meet external compliance requirements. And if you operate in a GLP or GMP environment, we work with you to ensure our services align with your established quality protocols.
