Customer Feedback
As part of our commitment to providing the best, most responsive & most supportive service, after each job we ask our customers how well we did so we can use their feedback to make improvements.
What our customers say...
Daniel @ EvotecWe have been very content with Providion’s responsiveness to our request for this decommissioning and move and also with the actual execution of the task which was realized within a short timeframe. As already experienced multiple times during our long-term maintenance-interaction, our counterparts at Providion were at the same time friendly, cooperatively and professionally also handling this assignment. We really did (and do) enjoy this partnership.
Thanks again to the whole team at Providion!
Elina @ NegoscreenWe are very pleased with both Jim and Oli. I've learned a lot of useful information about the 4000. The 4000 is working perfectly.. so that was a good investment on our part! We are looking forward to an excellent collaboration.
Andy @ BATMunny was good as always. Arrived on time, nice and early and had mas_001 serviced the same day. No issues at all
Bing @ BATAh, Munny is amazing as usual! Very happy customer here, 10 out of 10
Winfried @ Cilagthank you for the reliable service! Repair, maintenance and qualification went smooth and without any problems, it could hardly have been better.
Pierre @ FamecoThe turbo is in my hands. Well packed! There is no external damages. Very good things! I would like to thank all the team for your support, and the follow of the order. Extremely professional.
Christine @ SimbecKeep up the good work, and thank you for the marvellous service you provide
Jordi @ SPCENI do not know other company that is working so efficiently as yours and with so great professionals in each area or department. I encourage you to continue working like this!
Sue Murby @ MCR UNIProvidion have, as usual, provided a professional, reliable and friendly service. Their patience, understanding and help, went over and above to sort out the numerous issues we encountered with the recommissioning of a ‘new-to-us’ system. Thank you all !
Gunter @ Reading UniThanks – it was brilliant - Basker was great: we changed the pump quickly and all was working straight away. I’m also glad you did send a new pump as the old one seems to have reached the end of it’s life
Jamil @ SynovoIt was a pleasure to have him here :)
Ivona @ SC Pharmathe timing was great, they were very quick with doing all the cleaning and calibration of the instrument. They (Jim&Oli) helped us with answers to the questions that we had. And also, I appreciate that I could stay around them to see and to "steal" a little bit of their knowledge regarding the cleaning part. In conclusion, we are happy to work with Providion, and I want to add that it is a pleasure to work with you and Ryan, both of you are amazing
Sue @ Mcr UniExcellent and friendly service as ever - thank you!
Cerys @ SimbecWe are very happy with the service provided. Jim and Ollie were very friendly and efficient as ever. Karen and Ryan were organised as ever in running things smoothly. Providion's flexibility with dates was very much appreciated.
Ashley @ Sick Kids HospitalThank you Mauri for your thorough and efficient work on getting the Q1's cleaned. The instruments are running like a dream again.