–When budgets don’t stretch to a service contract we offer quality, affordable service and repairs for all customers.
–In an effort to keep contract pricing lower than the OEM and in the interests of the environment wherever possible we refurbish parts and return to their original working standard
–We offer documented, fully tested repairs on many electronics modules, boards & power supplies. Send your instrument or part back to our UK based facility, for diagnosis and repair at a fraction of the cost of calling in an OEM Engineer.
We are very pleased with both Jim and Oli. I've learned a lot of useful information about the 4000. The 4000 is working perfectly.. so that was a good investment on our part! We are looking forward to an excellent collaboration.
As always, the feedback is 10/10 and I wouldn’t dream of using anyone else! ? “
“The service we received was excellent and Mauri was an absolute pleasure to work with”
The Massspec is qualified and running again, we’re very happy about the support. Matt did a great job
I am very happy that the maintenance went so quickly. *** is a very friendly, knowledgeable person and I learned some new things about mass spectrometry. As a grade, we would give an A* (First Class honours).I am looking forward to the next years and a good cooperation
Overall Mauri is great. This is the 2nd time he’s been to our site for a PM, and both times he was helpful and thorough. He was willing to explain what he was going to do and why he recommended the course of action. I have nothing but praise for this visit
We are always pleased to see Munny. He repaired two of our instruments efficiently and very professionally. It is good to have engineers you can really rely on.”
Yes I would like to give feedback to Jim, and some to you as well. It has been amazing service provided by you guys to resolve our issue so quickly. I contacted your team on a Friday afternoon and I got phone call from Jim within minutes to diagnose and the site visit done on Monday morning. It is a superb team work from you guys. I wish our every service contract team has the standard as you guys ?. Hugely appreciated and impressed! Thank you very much for sorting out the paperwork and scheduling and Jim for his amazing repair!”
Daniel @ Evotec
We have been very content with Providion’s responsiveness to our request for this decommissioning and move and also with the actual execution of the task which was realized within a short timeframe. As already experienced multiple times during our long-term maintenance-interaction, our counterparts at Providion were at the same time friendly, cooperatively and professionally also handling this assignment. We really did (and do) enjoy this partnership.
Thanks again to the whole team at Providion!
Andy @ BAT
Munny was good as always. Arrived on time, nice and early and had mas_001 serviced the same day. No issues at all
Bing @ BAT
Ah, Munny is amazing as usual! Very happy customer here, 10 out of 10
Winfried @ Cilag
thank you for the reliable service! Repair, maintenance and qualification went smooth and without any problems, it could hardly have been better.
Pierre @ Fameco
The turbo is in my hands. Well packed! There is no external damages. Very good things! I would like to thank all the team for your support, and the follow of the order. Extremely professional.
Christine @ Simbec
Keep up the good work, and thank you for the marvellous service you provide
Jordi @ SPCEN
I do not know other company that is working so efficiently as yours and with so great professionals in each area or department. I encourage you to continue working like this!