At the end of every quarter we take a look back at our repair stats to see how well we have done, supporting our clients in the best and quickest way possible so that they have minimal downtime with their systems. Here are our response times from Q4 2019 along with a few testimonials we received from our lovely customers.

Summary of all repair times

Out of all of the repairs logged in Q4 2019, 38% were fixed remotely via the phone and / or via email.

29% were repaired in 48 hours

38% were fixed remotely

33% were repaired in 24 hours

Repair time spent on site

38% took less than 1/2 a day

17% took 1/2 – 1 day

0% took 1 – 2 days

8% took 2 – 3 days

0% took 3 – 4 days

0% took 4 – 5 days

 

100% of issues logged, received a call back from one of our engineers within 30 minutes.

 

Testimonials

“Excellent response time to enquiries, quick and attentive paperwork, shipping process is also fine.  Thank you.” – Natalia, M-Spect

“Good response and support” – Elisabete, Oxford Uni

“Thanks for a great job!” – Yufang, Unilabs

“Like every time: Triple A.” – Markus, Boehringer

“Excellent communication, very informative service report” – Nadja, BVL

“Perfect” – Regina, Boehringer