Providion is keen to continue to provide our services wherever possible during this period of uncertainty, whilst of course prioritising the safety of our employees, customers and colleagues.
Are you considered a critical company during this outbreak? Are you still working in your laboratory and your instruments are crucial to your work? In order that we can assess the level of support required by customers please complete our survey:
Due to most countries restricting travel the following has come in to force:
We’re all EARS! – Emergency Advanced Remote Support
- 30 minute call back from an engineer
- Remote technical support by phone, email & TeamViewer
- Parts shipped next day to reduce downtime
- Advanced and detailed technical support documents supplied by email or phone
If you have any questions about this support programme please contact us. Please see our contact page for ways to get in touch.
Take care and we’re here to help if you need us.
The Providion Team.