At Providion, we pride ourselves on our quick response times. See below a case study based around a customer that we were able to help with our advanced technical support.
The client, Pathway, had an upcoming deadline to stick to when their instrumentation broke down. We were able to analyse the situation, suggest solutions and process the order very quickly, making the customer very happy. They were back up and running in no time and were even able to complete their tasks earlier than expected.
How did we do?
Call logging, handling & response time Very happy
Technical Support Very happy
On site visit Very happy
Order processing & part shipping Very happy
Paperwork Very happy
“Andy was very professional, explained the issue that were repaired with the MS, and also explained the issues and possible solutions that were found with the pumps for the system.”
“On behalf of all of us at Pathway, I’d just like to say a massive thanks for all of your help this week.
We looked to be in a real jam on Tuesday afternoon with the impending deadline but we installed the pumps yesterday morning and the system was ready to be used today. We ran the urgent samples through the machine this afternoon and can now rest easy over the weekend”